Shipping Policy
At IssyMey, we are proud to offer FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it has been handed off to our shipping carrier and is in transit to your address. During peak times and holidays, processing may take up to 7 business days.
Estimated Shipping Times
The estimated delivery time depends on your location and begins after your order has been dispatched. Please see our estimated delivery times by region:
- US: 13-19 business days
- UK: 10-15 business days
- Australia: 25-50 business days
- Canada: 25-50 business days
- Worldwide: 30-50 business days
Please note that shipping carriers may experience delays during peak times and holidays, or due to customs clearance, which may extend the delivery timeframe beyond what is shown above.
Order Changes and Accurate Shipping Details
It is the customer’s responsibility to ensure that shipping details are accurate and complete at checkout. Incomplete or inaccurate information may result in delays or cancellations. If we detect an issue with your address, we will email you within 3 business days to confirm your details. If no response is received, we reserve the right to cancel the order.
If you notice an error in your shipping details, please contact us via our Contact Us page within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee any updates after this time.
Delayed Delivery
At IssyMey, we strive to ship orders quickly, but certain factors beyond our control, such as weather conditions or courier delays, may cause delivery disruptions. Additionally, processing or shipment delays may occur due to issues like product availability or payment verification. In such cases, we will notify you promptly.
Please note that IssyMey is not liable for delays caused by external factors. We will keep you informed and work with couriers to resolve any delivery issues.
Lost or Stolen Packages
We understand how frustrating lost or stolen packages can be. Once we hand off your package to the courier, it is beyond our control. If your package is lost or stolen, please contact us via our Contact Us page, and we will assist you in resolving the issue.
We recommend that you contact the courier directly to file a claim, as they may require additional information to process it. While IssyMey is not responsible for lost or stolen packages, we will do our best to assist you, and in certain cases, we may offer a replacement depending on the situation.
Shipping Policy Changes
IssyMey reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most current version of our Shipping Policy before making a purchase.
By purchasing and using IssyMey products, you agree to this Shipping Policy, including any updates that may occur. We encourage you to review this policy periodically to stay informed of any changes.
For any questions or concerns, please contact us via our Contact Us page.