Refund & Return Policy

At IssyMey, we are committed to providing you with products that enhance your pet’s safety and comfort. We believe in the effectiveness of our products, and we recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money-back guarantee, please contact us via our Contact Us page.

Cancellation Policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this period, we may not be able to accommodate your request, as the order will have entered the processing phase. If you cancel within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee
We are confident in the quality of our products, and we encourage you to try them for a minimum of 14 days to experience their full benefits. If you are still not satisfied, you may return the items within 60 days under our money-back guarantee. Please note that shipping fees (if applicable) are not refundable.

To initiate a return, please contact our support team via the Contact Us page. Be sure to provide your Order Number or the Name and E-mail Address used to place the order for a quicker process.

Damaged Items
We take great care in packaging our products to ensure they arrive in perfect condition. A product is considered damaged if it has a defect or is physically broken. Please note that minor packaging damage (e.g., dented boxes) with a product in good condition is not considered damage.